enKo Products believes in 100% satisfaction, so all our product comes with a 2 year warranty along with a 30 day money back guarantee. If you are not completely satisfied, you can return it to enKo Products for a full refund. Please contact us with your order number and we will promptly service your request.

Shipping

Most orders are processed by our warehouse within 1-2 business days.

We will ship the item through USPS, UPS, Fedex and others courier service providers with valid tracking number.

In-stocks items will usually ship within 1 business days of receiving cleared payment and are estimated to usually arrive within 2-9 days (depending on the carrier and excluding holidays).

Keep in mind that we are not responsible for adverse weather conditions, remote delivery locations and carrier delay that could cause your actual delivery time to be slightly longer. Again, we apologize for any inconvenience due to delays and will try to provide the best approximate shipping estimates when requested.

*Excludes Alaska, Hawaii, and US Protectorates.

Return Policy

Products may be returned within 30 days of delivery date for a refund. All returned merchandise must be returned in the condition it arrived including all original packaging and accessories in order to receive a refund. We will credit the cost of the merchandise according to your method of payment (refund will be given as Money Back).

However, if for any reason this return policy is not strictly adhered to, we will not be responsible for issuing any refunds and will not do so.

For Shipping Damages, if the item reaches you in damaged condition, save the shipping carton and notify us immediately. Please do not return the damaged or broken merchandize to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 7 days of the Delivery date. We shall not be liable for any special, incidental, or consequential damages.

Cancellations

Should you need to cancel, please contact us via email at CustomerService@enkoproducts.com. (If the order has been shipped, you will be charged a Restocking Fee of 15% of the order and $10 per package.)

Contact Us

If you have any questions on how to return your item to us, call us via +1-515-608 5757 or email CustomerService@enkoproducts.com