Free Shipping on all contiguous USA orders above $50.

Frequently Asked Questions

YES. We are open and fully committed to serving our customers. All orders placed before 4PM PST usually ship within 1 business day.

Select a Category

YES. We are open and fully committed to serving our customers. All orders placed before 4PM PST usually ship within 1 business day.

Select a Category:

Most Frequently Asked Questions

 

1. What is your return policy?

2-Year No Hassle Free Return if they are unsatisfied and unhappy or have any issues with their products. For more information, please visit our Returns & Refunds page.

 

2. May I ask for free samples of you products?

Yes, we can provide you free samples. Simply contact our customer service representatives for assistance.

 

3. How can I track my order?

An email with the tracking information will be included once your item has been shipped. The email will indicate which shipping carrier is being used to ship with. You can also track your orders at https://www.enkoproducts.com/my-account/orders/ once you make an account on our website.

 

4. What is the minimum order quantity (MOQ) that can be ordered from you?

It depends on what products you intend to purchase. Please feel free to browse our website to look for the items that you need. The minimum quantity for ordering is indicated below the product icon. Additionally, you may contact our customer service representatives for further information.

 

5. When will my order ship?

At enKo Products, all orders placed before 4 PM PST will usually be processed within one business day.

 

6. Are you able to ship internationally?

Currently, we are unable to ship internationally but may do so with further expansion of our business.

Covid-19 Updates

 

1. How do you keep your warehouse and fulfillment center clean?

Due to the fatality of the Coronavirus in the US, we have increased the frequency of sanitation in our facility, storages and fulfillment center. All frequented areas have hand washing stations and hand sanitizers. We are also following updates from the Centers for Disease Control and Prevention (CDC) guidelines on hand hygiene and workplace sanitation. Our staff also follow social distancing.

 

2. What do I have to do upon receiving my package from enKo Products?

According to health experts, COVID-19 can survive on surfaces such as cardboard boxes. There’s no confirmed amount of time but it is believed to survive between a few hours to over 9 days. With that said, you need to take precautions upon receiving your package.

We advise that you clean the package with disinfectant then cleanse your hands with 60 to 80% alcohol-based hand sanitizer. Better yet, wash your hands with soap and water.

 

3. Will my transactions with your company be delayed by Covid-19?

Currently, our company can still serve customers and ship orders on time. That is, if you have placed an order before 4 PM PST, we can usually process within 1 business day.

Account

 

1. How do I create an account online?

Go to https://www.enkoproducts.com/my-account/ and fill in the necessary information. You will immediately receive an email verification from enKo Products. You will have to verify your registration before you can login.

 

2. What if I forgot my password?

If you have forgotten your password, on the login page, do the following:

  •  Click “Forgot your password?”
  •  Key in your email address and click “reset password”
  •  You will receive a link for you to create a new password.

 

3. How do I edit my account information?

You can login to your account and then proceed to “Account Details.” From here, you can edit your information or change your password. Do not forget to save your changes.

Orders & Payment

 

1. What is the minimum order quantity (MOQ) that can be ordered from you?

It depends on what products you intend to purchase. Please feel free to browse our website to look for the items that you need. The minimum quantity for ordering is indicated below the product icon. Additionally, you may contact our customer service representatives for further information.

 

2. May I ask for free samples of your products?

Yes, we can provide you free samples. Simply contact our customer service representatives for assistance.

 

3. Do you offer customized products?

Currently, we do not offer customized merchandise. However, our products are versatile and user-friendly so customers can make their own designs easily.

 

4. How do I place an order?

There are 3 ways you can make a purchase of your shipping and handling stickers and labels.

1. Place an order Online

2. Place an order through Email: customerservice@enkoproducts.com

3. Place an order through Call1-(877) 465-2823.

 

5. What forms of payment do you accept?

EnKo Products accepts payments via major credits such as:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal

 

6. How can I track my order?

An email with the tracking information will be included once your item has been shipped. The email will indicate which shipping carrier is being used to ship with. You can also track your orders at https://www.enkoproducts.com/my-account/orders/ once you make an account on our website.

 

7. What if I decided to cancel or change my order?

Please promptly contact our customer service representatives if you decide to cancel or change an order. You may also chat with us by clicking the chatbox icon at the bottom right of the window. We typically reply within an hour or a few hours.

Returns & Refunds

 

1. What is your return policy?

2-Year No Hassle Free Return if they are unsatisfied and unhappy or have any issues with their products. For more information, please visit our Refund Policy page.

 

2. What if my order arrived with a defect, can I have a replacement?

If you happen to receive a defective merchandise, please immediately call us through 1-(877) 465-2823.

You may also email us at customerservice@enkoproducts.com. Please include your order tracking number and any further details regarding your concern. Upon reviewing your concern, we will immediately take action. We will send you a replacement item and take care of any shipping costs which you may incur.

 

3. What if I received a wrong label or packaging supplies?

If you received incorrect labels or packaging supplies, please immediately call us through 1-(877) 465-2823. You can also email us at customerservice@enkoproducts.com. You can send us back the wrong product and we will send you the correct item. We will take care of any shipping or postage costs.

 

4. Do you have a guarantee for your products?

We are confident in the quality of our ink and toner cartridges and that’s why we are offering a 2-year warranty. However, if you are not satisfied with our product, you can return it to us with a 100% money-back guarantee.

 

5. What is your buyback policy?

We do offer a 100% buyback for all unopened products within a year from your purchase date. You can learn more about our 100% buyback guarantee.

Shipping

 

1. When will my order ship?

At enKo Products, all orders placed before 4 PM PST will usually be processed within one business day.

 

2. What kinds of shipping arrangements do you offer?

We ship by FedEx, UPS, USPS, and major carriers depending on what shipping method you choose.

 

3. How do I estimate my shipping cost?

We charge $3.99 for purchases less than $50. For transactions greater than $50, shipping is free. Please contact us for shipping rate to Alaska, Hawaii, PR, Guam and any other US Territories of the United States.

 

4. How long is the transit time for my orders to arrive?

Most of the time, orders will be shipped by the following method:
1. Expedited shipping : 1-2 Business Days
2. Standard Shipping : 3-7 Business Days

The delivery times for shipping orders are only guidelines. In case there are unforeseen circumstances, such as inclement weather and natural disasters, you may receive your orders later than expected.

 

5. Are you able to ship internationally?

Currently, we are unable to ship internationally but may do so with further expansion of our business.

Promotions & Discounts

 

1. Can I be notified when there are new products or special promotions?

Get notified with first-hand information directly from our team when you make an account on our website. We release new product information and special promotions with only a click away.

 

2. What promotions and rewards do you offer?

When you make an account, enKo Products offers you special promotions, check them out below:

  • Exclusive 15% off of your first order
  • Members-only 5% discount for ALL succeeding orders
  • Free Expedited Shipping on every order with no minimums!
  • TWO years No-Hassle Warranty for all enKo Products, 100% satisfaction guaranteed
  • Payment Secure Checkout with Paypal System

Company Information

 

1. Where is your company located?

Our main manufacturing and packaging facility is located at 2303 SE 14th St, Suite P, Des Moines, IA 50320.

 

2. What is your company phone number?

In case of concerns, please contact 1-877- 465 2823.

Labels & Packaging Guide

 

1. What is the Difference Between Direct Thermal & Thermal Transfer?

Direct thermal printing requires a heat-sensitive label material which darkens when in direct contact with the printhead. Applications include receipts, shipping labels, postage, barcode, price tags, tickets, coupons, visitor passes and many more.

On the other hand, thermal transfer printing requires heating a ribbon on a label material to produce high durability prints and images. Examples include certification labels, wristbands, circuit board traceability code, and permanent identification.

 

2. Does a Thermal Printer Use Ink?

No. Direct thermal printers, such as the Zebra label printer, Brother thermal printer, ROLLO label printer and DYMO label printer, do not use a separate ink or ribbon. This means you will never have to buy ink to refill your thermal printer. What you only need is a stock of label rolls, which you can buy at a budget-price at enKo Products.

 

3. How do I measure a label?

1. First, measure the surface of your packaging container where you want to put your label. You can use this free printable ruler from enKo Products.

2. Next, choose a standard label size that best fits your measurement. You can check out the standard label sizes at enKo Products.

3. To specify the label measurement from your supplier, you can use the photo below as a guide.

Avery Label Measurement Guide

4. Use the right label printer to seamlessly print your labels. We recommend the following reliable label printers:

Roll Labels Basic

 

1. What are Roll Labels?

Roll labels are continuous rolls of labels that are spun around a cardboard spool (core). Core diameter sizes are usually in 1” or 3”. Roll labels are built for speed, bulk labeling and require less space than sheet labels. They can be customizable in terms of size, shape, and color depending on the label model and printer you use.

 

2. How many labels are in a roll?

Roll labels from different brands come with different labels per roll.

  • Dymo - 220 to 1000 Labels per Roll
  • Zebra - 250 to 2900 Labels per Roll
  • Brother - 200 to 800 Labels per Roll

 

3. How are roll labels printed?

They can only be printed on using dedicated label printers (direct thermal printers, thermal transfer printers, or inkjet roll printers). The labels are spun around a cardboard spool and mounted inside the roll printer. When it's time to print, the machine feeds the label through and your printed labels come out one by one.

 

4. What is a label core in roll labels?

A label core is a stable cardboard spool that centers the spun label roll. If you’re looking at the core size, this talks about the inner core diameter of the roll label. Fanfold labels and sheet labels don’t have cores.

 

5. What is the core size of Roll Labels?

Label core sizes are usually offered in 3” or 1”, depending on the application where it’s used. You will need to know the label core size to know if it is compatible with the size of your machine. The standard core size 3” and 1” of roll labels are usually compatible with the majority of label applicator machines.

 

6. Where to best use roll labels?
  • If you need to constantly switch applications like printing barcode labels, to shipping labels to name tags, roll labels are the most flexible options as they are easy to customize.
  • If you need to speed up the labeling process as roll labels are easier to dispense and apply
  • If you don’t want to waste on ink as direct thermal printers don’t need it
  • If color is not that important as roll labels have a limited number of color options.
  • If you need consistent label sizes for shipping, address, barcode, postage labeling applications like (UPC, FNSKU, FBA labels, barcodes, etc)
  • If you want cost-effective labeling solutions that need not last long against heat and light.
  • If you’re printing labels in bulk
  • If you want to print-on-demand

Comparison

 

1. What’s the difference between your roll labels and sheet labels?

Roll labels are wound around cardboard or plastic, while sheet labels are on a flat surface. If you plan to buy a label maker, then roll labels are what you need. Sheet labels on the other hand are printed on an 8.5” x 11” sheet and are optimized for laser or inkjet printing.

For more guidance on choosing between different label types, read our guide: Fanfold Labels vs. Roll Labels

 

2. Are Roll Labels more expensive than Cut-to-Size Labels?

Roll labels are more cost-effective than cut to size labels for quantities of 1000 and above. This means they are more applicable if you use labels on a regular basis, such as for barcodes, shipping labels, etc. But for smaller quantities of labeling needs, you can use cut-to-size labels.

 

3. What’s the difference between die-cut and continuous rolls?

Continuous labels are a type of roll labels that have a continuous length and need a printer’s built-in cutter to seamlessly trim the length you need. You can easily customize the length you need for each printing session. For example, if you have a 4” x 100 ft label, you can cut it up to 2”, 3”, 6” in length as needed.

Die-cut roll labels on the other hand are supplied with pre-sized labels in a roll. The number of labels per roll is indicated by the manufacturer and you can choose them according to the label dimensions required for the product.

Link to: How to Find the Right DK Roll for Your Brother QL Label Printer?

Buying Guide

 

1. What should I consider when choosing roll labels?

To pick the right label, choose according to the ff:

  • label size (for shipping, postages, barcodes, name tags, etc)
  • adhesive type (permanent, removable)
  • material (paper, film),

The first 2 items are easier to choose from as they can be determined from the standard sizes and adhesive for your label application. But the third one, which is the material, you have a lot of other circumstances to look into. Do you want it to be waterproof, heat-resistant, or simply durable enough to withstand normal weather conditions?

You can look at our guide for more information: How to Choose the Right Label Material for Your Product

 

2. What standard roll label sizes do you have?

We have a variety of roll label sizes available for different direct thermal printers such as:

Available as die-cut labels or continuous-length, we have a plethora of options to choose from for different applications. Circle labels, square labels, rectangular labels, and rounded corner labels are also available.

Link to related article: How to Measure the Correct Label Size for Your Products

 

3. What kind of materials are your roll labels made from?

enKo Products have paper and film label materials for our different brands of direct thermal printer labels.

  • Brother DK: Paper and film (yellow or clear labels)
  • Dymo labels: Offered as paper or polypropylene options
  • Zebra labels: smooth, bright paper

Paper labels are the most common materials for barcodes, addresses, and multipurpose applications.

Film labels are made from polyester or polyethylene plastic material that is more durable and more resistant to environmental conditions, but still not as strong as thermal transfer labels. They are strong enough to withstand short-term outdoor labeling applications as they can sustain water and oil at some level.

In terms of appearance, transparent film labels are usually more attractive and dramatic. For example, you can stick them against glass panels and windows for a “floating text” appearance.

Related guide: Features of a Good Label Finish

 

4. Are your roll labels weatherproof?

No, our direct thermal roll labels are not meant for wet applications and excessive heat. However, they can hold up to the water to heat provided that it will not stay that long under these circumstances.

Test on how enKo Products labels hold up to water: https://www.youtube.com/watch?v=QhmM6-muLU4

 

5. Where can I use your roll labels?

 

6. Do you offer customized roll labels?

Currently, enKo Products do not offer customized labels. We only have standard label tapes and rolls such as Brother compatible DK labels, Dymo and Zebra labels for a variety of direct thermal printer brands. Our products are designed and manufactured on spec so they are versatile when it comes to customization using Microsoft word, P-touch editor, and a variety of other software.

Available Guides for beginners:

 

7. What kind of adhesive do labels have

We offer permanent adhesive labels and peelable and removable labels. More on Permanent Adhesives and Peelable labels

 

8. Can you perforate labels?

Currently, enKo Products do not perforate labels.

Business, Orders, Shipping

 

1. What is your delivery time for my labels?

Orders would frequently be delivered through the following:

1. Expedited shipping - 1-2 Business Days
2. Standard Shipping - 3-7 Business Days

These are just the guidelines for our normal delivery schedules. However, in case of weather disturbances, and natural disasters, we may receive your items later than expected.

 

2. What is the minimum number of labels I need to order?

We usually offer a minimum order quantity of 6 rolls. Have a look at our roll labels and see which products you want to buy. Click “choose a quantity” and you’ll choose through a list of labels according to the number of rolls you can buy, the number of labels it contains, and the amount.

In addition, you may contact our customer service representatives if you want to buy in bulk, such as 1000+ rolls. We provide huge discounts for each package as enKo Products is a US-based roll label manufacturer, and not just a distributor.

For more FAQs not on this list, please visit our main FAQ page.

Sheet Label FAQ

 

1. What are sheet labels?

Sheet labels are used to print labels in different shapes and sizes using your inkjet or laser printer. They are usually printed on sturdy liners in 8.5″ x 11″ sizes (also called full sheet labels). This keeps them flat so that you can store them easily. They are available in different shapes like square, circle, oval, rectangle, die-cut, and rounded corners. Our sheet labels are rectangular and have rounded corners.

Moreover, sheet labels are designed for manual hand applications and for low-volume label printing applications. For automatic applications in larger quantities, roll labels are more appropriate.

 

2. Do you offer custom sheet label sizes?

enKo Products offers custom labels that are perfect for shipping and mailing applications as well as other labeling tasks, gifts, and crafts. We offer the following custom sheet label sizes:

Sheet Label Size Labels/Sheet
8.5" x 11 1
5.5" x 8.5" 2
1" x 2 5⁄8" 30
1⁄2" x 1 3⁄4" 80
2" x 4" 10
3 1⁄3" x 4" 6
3 1⁄2" x 5" 4
1 1⁄3" x 4" 14
1" x 4" 20

 

3. How thick are your sheet labels?

Our custom sheet labels are thick enough that you can use them to cover previous labels, handwritings, or barcodes. This allows you to reuse your packages and boxes to cut your costs and reduce waste

 

4. What adhesive do your sheet labels use?

Our easy-to-peel sheet labels come with permanent adhesives to ensure that each label will stick and stay on any surface like metal, glass, paper, cardboard, envelope, and others. Plus, they don’t fall off easily, curl, or lift like other ordinary labels found in the market.

Moreover, although our sheet labels feature permanent adhesives, you can peel them off easily without ripping or tearing them.

 

5. What kind of material are your sheet labels made from?

Our bright white sheet labels are made from paper.

 

6. What’s the largest and smallest label size that you can fit on a sheet?

The largest label size you can print per sheet is 8.5" x 11" while the smallest size is 1⁄2" x 1 3⁄4" at 80 labels per sheet

 

7. Can I write on your sheet labels?

Since our sheet labels are made of paper, you can easily write on them using any pen or marker.

 

8. What is the life expectancy of your sheet labels?

Our paper sheet labels can last up to 1 to 2 years as long as they are not exposed to moisture and heat and other environmental factors.

 

9. Are your labels waterproof?

Our sheet labels are made from paper so they are not good with water. This means that you cannot refrigerate or apply them on slippery and wet surfaces.

 

10. What type of printer are your sheet labels compatible with?

You can use any inkjet or laser printer for printing on our labels.

 

11. What type of labels do you offer?

enKo Products offers the following types of sheet labels:

  • Full-sheet labels
  • Half-sheet labels
  • Address labels
  • Amazon FBA labels
  • Barcode labels
  • Name tag labels
  • Postage labels
  • Mailing labels
  • Moving box labels
  • Shipping labels

About our Home Moving Supplies

 

1. What Home Moving Supplies does enKo Products offer?

enKo Products offers an affordable one-stop-shop for home moving supplies which include:

  • Foam wrap sheets - thin packaging foams used to secure fragile objects during home moving; application include stacks of dishes, bowls, or porcelain dinnerware
  • Bubble cushion wraps - provides voluminous cushioning for fragile items such as picture frames, electronics, and many more
  • Newsprint packaging paper - for low-cost general packaging for home moving such as books, non-fragile items, etc.
  • Fragile stickers & moving labels - for the complete organization of items (you wouldn’t want everything falling into the wrong places when you arrive at your new home!)
  • Packing tape
  • Cable management ties - for cable organization to your new home
  • A complete FREE Home Moving Guide & checklist!

Interested in an all-in-one home moving supplies bundle? GET A BUNDLE NOW

 

2. How much does your home moving supplies cost?
Categories Price
Foam wrap sheets $9.95
Bubble Wrap $8.95
Packaging paper starts at $12.18
Fragile Stickers $3.68 per roll
Packing tape $1.95 to $2.50
(clear or transparent rolls and brown rolls)
Cable Management Ties $7.95
Color-Coded Moving Labels (4 Bedroom House) $10.95
Fragile Handle with Care Stickers Roll $3.68

 

3. Are you a direct supplier of home moving supplies?

enKo Products is a manufacturer and direct supplier of home moving supplies. Aside from this, we also offer several packaging materials options and different models of compatible labels for businesses.

 

4. Do you offer bulk discounts for home moving supplies?

Yes, and we offer new member incentives and other special discounts exclusive to our members.

In general, we also offer one of the most competitive prices in the market when it comes to packaging and home moving materials. If you do your research and see a competitor offering lower prices than us, send us a message and we’ll make considerations! We also offer bulk discounts for our home moving supplies bundle. Plus, a money back guarantee.

General Knowledge About Home Moving Supplies

 

1. What packing materials for a House Move should I get?

You will most likely need the following for packing when moving out to a new house

  • Standard Moving Boxes - the no. of boxes depends on the amount of things you have
    • Small (16" x 12" x 12") - $1 to $1.8 each
    • Medium (18" x 16" x 18") - $2.4 to $2.8 each
    • Large (18" x 18" x 24) - $3 each
    • Extra-large (24" x 20" x 24") - $3.8 each
  • Specialty boxes - include Wardrobe boxes, TV boxes, Computer box, etc.
  • Box label stickers
  • Fragile stickers
  • Permanent markers
  • Heavy-duty packing tape & dispenser
  • Box cutter/knife
  • Tape gun
  • Bubble wrap
  • Stretch film
  • Foam wrap
  • Newsprint paper
  • Garbage bags
  • Rope
  • Mattress cover
  • Totes

For unpacking:

  • Box cutter/scissors
  • Garbage bags to dispose of cluttered packing tape

For moving items:

  • Measuring tape
  • Disposable gloves
  • Door stoppers
  • Paper towels
  • Cords
  • Moving blankets

For heaving lifting:

  • Mover’s dolly
  • Furniture lifter
  • Work gloves
  • Shoulder dolly straps
  • Furniture sliders
  • Back brace
  • Hand truck
  • Trailers

 

2. How much do moving supplies cost?

If you plan on doing a do-it-yourself move, you’d roughly spend around $500 to $750 for all the supplies you need. This amount could go up or down depending on the bulk of stuff you need to pack and move. Most often than not, a do-it-yourself move is more cost effective than hiring home movers which can cost around  $800 and $2,000.

The only issue with DIY is that you need to have a full-proof moving plan to get things organized. To help you sort things out on your upcoming house move, download and print our Home Moving Guide - an ultimate checklist and guide for house move essentials.

 

3. How important is it to have a list of all the home moving supplies?

Very important. A complete home moving supplies checklist is crucial for an upcoming move, especially if you plan to do the packing by yourselves. Planning is crucial in a house move, especially during this pandemic. Make sure you coordinate with the right truckers, complete your moving supplies, transfer utility bill addresses, and inform the right people about your move.

 

4. How can I find moving boxes during the pandemic?

You can order online new and affordable moving boxes at Home Depot or Office Depot. During this pandemic, it is not advisable to borrow moving boxes. Health organizations discourage obtaining used moving boxes as the virus causing COVID-19 disease can stay on cardboard or plastic surfaces for a long time. So it is best to buy new moving boxes when relocating during the pandemic.

 

5. How many moving boxes and packing materials do I need?

Here are some ballpark figures on how many moving boxes and packing materials you would need for a house move:

Minimalist Modest Collector
# of Small Moving boxes 3 bedroom 17 25 37
6 bedroom 30 45 68
9 bedroom 40 60 90
# of Medium Moving Boxes 3 bedroom 14 21 32
6 bedroom 25 38 59
9 bedroom 30 45 68
# of Large Moving Boxes 3 bedroom 14 9 32
6 bedroom 20 38 45
9 bedroom 30 45 68
# of XL Moving Boxes 3 bedroom 3 5 8
6 bedroom 10 15 23
9 bedroom 12 18 27
Packing Tape, 110 yards 3 bedroom 2 rolls 3 rolls 4 rolls
6 bedroom 3 rolls 4 rolls 7 rolls
9 bedroom 4 rolls 6 rolls 9 rolls
Newsprint Paper 3 bedroom 10 lbs, 200 sheets 20 lbs, 400 sheets 3 x 500 sheets
6 bedroom 20 lbs, 400 sheets 3 x 20 lbs, 400 sheets 4 x 500 sheets
9 bedroom 500 sheetss 4 x 500 sheets 7 x 500 sheets
Bubble Wrap 3 bedroom 36 ft/roll 100 ft/roll 2 x 100ft/rol
6 bedroom 50 ft/roll 2 x 100ft/roll 4 x 100ft/roll
9 bedroom 100 ft/roll 3 x 100ft/roll 6 x 100ft/roll
# of Markers 3 bedroom 1 2 3
6 bedroom 2 3 4
9 bedroom 3 4 5

The bulk of house move materials you need would greatly depend on a number of things we like to point out. These are:

  • The length of time you stay in your current home, as it reflects the amount of items accumulated in your house.
  • The number of people staying in the house. There might be a family of 4 in a 3 bedroom house, which means you have more things to declutter than a 3-member family.
  • The size footprint of your home.