Frequently Asked Questions on Order Payment

What is the minimum order quantity (MOQ) that can be ordered from you?

It depends on what products you intend to purchase. Please feel free to browse our website to look for the items that you need. The minimum quantity for ordering is indicated below the product icon. Additionally, you may contact our customer service representatives for further information.

May I ask for free samples of your products?

Yes, we can provide you free samples. Simply contact our customer service representatives for assistance.

Do you offer customized products?

Currently, we do not offer customized merchandise. However, our products are versatile and user-friendly so customers can make their own designs easily.

How do I place an order?

There are 3 ways you can make a purchase of your shipping and handling stickers and labels.

1. Place an order Online

• Simply go to https://www.enkoproducts.com
• Create an account. Creating an account also gives you the privilege of availing reward points, promos and other discounts.
• Choose among our products: Direct Thermal Labels, Dymo Labels, Sheet Labels, Warehouse Labels, Shipping and Packaging Supplies, Brother Labels and Stretch Wrap
• Click the “add to cart” button for the products you want to purchase.
• Click the Cart icon to check if you got all the products you need before checking out.
• Check out.

2. Place an order through Email: customerservice@enkoproducts.com

3. Place an order through Call: 1-(877) 465-2823.

What forms of payment do you accept?

EnKo Products accepts payments via major credits such as:

• Visa
• MasterCard
• American Express
• Discover
• Paypal

How can I track my order?

An email with the tracking information will be included once your item has been shipped. The email will indicate which shipping carrier is being used to ship with. You can also track your orders at https://www.enkoproducts.com/my-account/orders/ once you make an account on our website.

What if I decided to cancel or change my order?

Please promptly contact our customer service representatives if you decide to cancel or change an order. You may also chat with us by clicking the chatbox icon at the bottom right of the window. We typically reply within an hour or a few hours.