What is your return policy?

2-Year No Hassle Free Return if they are unsatisfied and unhappy or have any issues with their products. For more information, please visit our Refund Policy page.

What if my order arrived with a defect, can I have a replacement?

If you happen to receive a defective merchandise, please immediately call us through 1-(877) 465-2823

You may also email us at customerservice@enkoproducts.com. Please include your order tracking number and any further details regarding your concern. Upon reviewing your concern, we will immediately take action. We will send you a replacement item and take care of any shipping costs which you may incur.

What if I received a wrong label or packaging supplies?

If you received incorrect labels or packaging supplies, please immediately call us through 1-(877) 465-2823. You can also email us at customerservice@enkoproducts.com. You can send us back the wrong product and we will send you the correct item. We will take care of any shipping or postage costs.

Do you have a guarantee for your products?

We are confident in the quality of our ink and toner cartridges and that’s why we are offering a 2-year warranty. However, if you are not satisfied with our product, you can return it to us with a 100% money-back guarantee.

What is your buyback policy?

We do offer a 100% buyback for all unopened products within a year from your purchase date. You can learn more about our 100% buyback guarantee.